PRIVACY POLICY
Last Updated: 05/07/2025
Austin Management LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, including our website atxluxuryrentals.com and any communications (such as SMS/text messages) you may receive from us. By using our services or providing your information, you agree to the terms of this Privacy Policy.
**1. Information We Collect**
We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, mailing address, payment information, and any other details relevant to managing short-term rental properties or bookings. For example:
– When you inquire about or book a rental, we collect contact details (like your phone number and email) and booking information.
– If you sign up for newsletters, promotions, or SMS updates, we collect the information you submit (such as your phone number and consent to receive messages).
– We also collect technical data when you use our website, such as IP address, browser type, and usage data via cookies or similar technologies (see **Cookies and Tracking** below).
**2. How We Use Your Information**
We use the collected information to provide and improve our services. Uses include:
– **Service Delivery:** To process bookings, payments, and rental agreements; to communicate reservation confirmations, check-in instructions, and important updates about your stay.
– **Customer Support:** To respond to your inquiries, provide assistance, and send you information you request about our properties or services.
– **SMS Communications:** **If you have given consent**, we will send you text messages. These may include booking and check-in/out reminders, emergency or time-sensitive alerts related to your stay, and promotional messages such as special offers or future rental discounts. *(See “Your Choices” below on how to opt in or out of these messages.)*
– **Marketing and Updates:** To send newsletters, promotions, or other information we believe may interest you (via email or SMS, as permitted). We will only send marketing text messages if you have opted in to receive them.
– **Improve Our Services:** To personalize your experience, analyze usage of our website, improve our offerings, and develop new features.
– **Legal Compliance:** To enforce our Terms & Conditions, to prevent fraud, address security or technical issues, or comply with legal obligations.
**3. Sharing and Disclosure of Information**
We value your privacy. **We do not sell your personal information to third parties.** We will not share your mobile phone number or any SMS opt-in data with third-party companies for their own marketing or promotional purposes.
We share information only in limited circumstances:
– **Service Providers:** We may share data with trusted third-party vendors who perform functions on our behalf to operate our business – for example, payment processors, scheduling software, text messaging platforms/aggregators, or customer support tools. These providers are given access only to the information necessary to perform their tasks and are contractually obligated to protect it. *(For SMS services, this means your number and message content may be processed through our messaging service provider, but they will not use it for any purpose except delivering our messages.)*
– **Business Partners:** If you were referred to us by or are co-booking with a business partner (for example, a travel agency or booking platform), we might share booking details with them as needed to facilitate your reservation.
– **Legal Requirements:** We may disclose information if required to comply with laws, regulations, legal processes, or governmental requests. This includes responding to lawful subpoenas or protecting rights, property, and safety of our company, our customers, or others.
– **Business Transfers:** In the event of a merger, acquisition, or sale of Company assets, user information (including personal data) may be transferred to the successor entity. If this happens, we will ensure your data remains protected and inform you of any significant changes.
**4. Your Choices and Consent (Opt-In/Opt-Out)**
**Text Message Consent:** We will only send you marketing or promotional SMS messages if you have **opted in**. For example, by checking a box agreeing to receive texts from us or by explicitly requesting SMS updates, you consent to receive automated text messages from Austin Management LLC. These messages may be sent to the mobile number you provided, and could be recurring or vary in frequency (for instance, a few messages during your stay and occasional promotions later). **Message and data rates may apply** according to your cell phone plan. **Consent to receive marketing texts is not required as a condition of renting a property or doing business with us.**
**Opt-Out of SMS:** You can **opt out** of text messages at any time. To stop receiving SMS messages, simply reply “STOP” to any text message we send. After we process your opt-out request, we will send a final confirmation message and then you will no longer receive SMS from us (unless you later re-subscribe with consent). You may also contact us at contact@atxluxuryrentals.com/512.402.5172 to request removal from our text messaging list. Please note that if you opt out of marketing/promotional texts, we may still send you **transactional or service-related texts** when necessary (for example, a text with an access code or emergency notification for an ongoing reservation), but we will do so sparingly and only when critical for your rental experience.
**Opt-Out of Email Marketing:** If you receive our promotional emails, you can unsubscribe at any time by clicking the “unsubscribe” link in the email or contacting us.
**Cookies and Tracking:** Most web browsers automatically accept cookies. You can modify your browser setting to decline cookies or alert you when cookies are being sent. However, some site features might not function properly without cookies. For more details on how we use cookies, see our Cookie Policy https://atxluxuryrentals.com/cookies-policy/, or contact us for more information.
**5. Data Security**
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using encryption and secure protocols for sensitive data transfers (such as payment information) and restricting access to personal data to authorized personnel. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security. You share information with us at your own risk, but rest assured we take data protection seriously.
**6. Data Retention**
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may keep your contact and booking information for a certain period in order to handle any post-stay issues, comply with tax/accounting requirements, or to maintain your preferences for future stays. When we no longer need your information, we will delete or anonymize it in accordance with our data retention practices.
**7. Children’s Privacy**
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are under 18, please do not provide any information to us. If we learn that we have collected personal data from a minor without appropriate consent, we will delete it. Parents or guardians with concerns can contact us to request removal of any inadvertent information collected from a minor.
**8. International Users**
Our services are intended for users in the United States, and this policy is guided by U.S. laws. If you access our services from outside the U.S., you understand that your information may be transferred to and processed in the U.S. where our servers and operations are located. We will handle your information in accordance with this Privacy Policy regardless of where it is processed.
**9. Updates to This Privacy Policy**
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by updating the “Last Updated” date at the top of this policy and, if appropriate, provide a prominent notice (such as on our website or via email/SMS notification). We encourage you to review this policy periodically to stay informed about how we are protecting your information.
**10. Contact Us**
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: contact@atxluxuryrentals.com
Address: Austin Management LLC, 311 Bowie St., Austin, Texas, 78703
Phone: 512.402.5172
By using Austin Management LLC’s services or site, you acknowledge that you have read and agree to this Privacy Policy.